How Often Should You Check in with Property Owners? Many property managers tend to only reach out to owners when there is a problem — we use the cover of being “busy” to justify this awful customer service. This is unfortunately a very reactionary business by default, so managers need to take every opportunity they…

The Truth It’s easy to get caught up in multiple to-dos. Your day job may be a 9-5, but your home life is always 24/7! Unfortunately, so is your vacation rental business. If you think your vacation rental property will rent itself out naturally and your cleaners will always do a great job, you’re mistaken….

As property managers, we are frequently presented with difficult situations. Dealing with our clients in a professional yet assertive manner can be especially challenging. One common issue that arises is the concept of restricting owners’ use of their properties. Many can’t help but wonder: to restrict or not to restrict?

In the vacation rental industry, we often can be quick to offer a full or partial refund to guests when an issue arises, just to stop the pain of the complaint and do whatever it takes to avoid the dreaded negative review. However, refunding guests when there is an issue creates a major profit loss…

What’s the best way to kill your success in the vacation rental business? Bad reviews. Put yourself in the shoes of a traveler for a moment. You go onto your OTA of choice, you look at the properties and find a gorgeous property that fits in your budget and is available for your travel dates….

Marketing broadly is key to running an efficient vacation rental business. Generating traffic to your vacation rental website through pay-per-click ads, SEO, blogging, social, and referral and repeat marketing is important for your vacation rental business because this generates direct bookings, which are the most high-profit bookings. However, creating a successful marketing campaign and website…

As they say, a picture is worth a thousand words, and in the world of vacation rental management this could not be more accurate. People don’t like to spend a lot of time reading, especially about their upcoming vacation. Pictures tell a story about your vacation rental very quickly — they are the first thing…