What Makes up Your Value Proposition in a Crowded Space? The best vacation rental managers are those who are prepared for anything, anytime. Every nook and cranny is observed, and every “t” is crossed and “i” gets dotted. To keep your clients happy, your services must be worth every penny — or someone else will…

One of the key components in any form of real estate is knowing your market. For vacation rentals, knowing which channels are most effective for the homes you manage is the key to success. Bear in mind that certain distribution sources may be “hot” in some areas, while others may not produce. For instance, HomeAway…

How Often Should You Check in with Property Owners? Many property managers tend to only reach out to owners when there is a problem — we use the cover of being “busy” to justify this awful customer service. This is unfortunately a very reactionary business by default, so managers need to take every opportunity they…

As property managers, we are frequently presented with difficult situations. Dealing with our clients in a professional yet assertive manner can be especially challenging. One common issue that arises is the concept of restricting owners’ use of their properties. Many can’t help but wonder: to restrict or not to restrict?

In the vacation rental industry, we often can be quick to offer a full or partial refund to guests when an issue arises, just to stop the pain of the complaint and do whatever it takes to avoid the dreaded negative review. However, refunding guests when there is an issue creates a major profit loss…

What’s the best way to kill your success in the vacation rental business? Bad reviews. Put yourself in the shoes of a traveler for a moment. You go onto your OTA of choice, you look at the properties and find a gorgeous property that fits in your budget and is available for your travel dates….

Take a moment to imagine that instead of a vacation rental manager you are the owner of a brick and mortar store before the internet took over and most industries only existed in physical places, instead of on the web. If you could choose between an aesthetic storefront that is appealing to look at, has…

Marketing broadly is key to running an efficient vacation rental business. Generating traffic to your vacation rental website through pay-per-click ads, SEO, blogging, social, and referral and repeat marketing is important for your vacation rental business because this generates direct bookings, which are the most high-profit bookings. However, creating a successful marketing campaign and website…

If you are thinking about getting started in the vacation rental industry, there has never been a better time than now. Whether you are trying to figure out how to manage one vacation rental property or to grow your vacation rental business into something much larger, these 5 tips will help you to improve your…

A vacation rental management business can only be successful if your company has properties to manage, but sometimes finding property owners can seem challenging. You cannot always expect that owners will seek you out, and often you will need to approach them and offer your services if you want to build your property management portfolio….